Exchange & Replacement
vatki.com 100% Buyer Protection Program Details:
vatki.com has a friendly replacement policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our replacement policies do not bring any ugly surprises to you post your purchase.
What is vatki.com replacement Policy?
Our “100% Buyer Protection Program” allows for easy replacement for:
- Products which you received in “Damaged/Defective/Broken” condition.
- Products not as per description/photo on the website.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Replacement / Dispute within 7 days of receipt of the product. Return Request / Disputes registered after 7 days of delivery may not be entertained by vatki.com Broken By Customer Product cannot be returned, **currently we don’t accept partial Returns / Disputes of the respective order.
How to raise a replacement Request / Dispute for an order?
You can raise a dispute within 7 days of delivery, in either of the two ways:
- By sending an email to firstname.lastname@example.org with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email.
What to do if I am unable to raise a replacement request/dispute through App / Website?
If you face any difficulties while raising the replacement Request / Dispute, simply reach us via phone at +919313271632 or email us at email@example.com, our customer experience team will help you to resolve your queries and complaints in the best possible ways.
Who pays for the delivery charges for returning products?
Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. vatki.com will deduct delivery charges from the amount. Please pack well when you are returning the product so that it reaches its origin in good condition.
By when does my replacement Requested product gets picked.
The Reverse Pickup facility not available in our website,respective product will be parcel be courier by customer to our office adress.
Exchange Only Option for All Products (Coupen code or voucher only):
Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher Of our Store so that you can easily buy again any other product suitable for you from our vast collection. Note( We Only Accept Exchange one time then after shipping Charge Rs 200 Will Apply on Custumer)
Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher so that you can easily buy again any other product suitable for you from our vast collection.